There are several reasons why a bill that you set up fails to detect. Let’s go through several common reasons why it can stop working.
1. Previously Linked Bank Account Disconnected
Bank connections via Plaid can sometimes time out or disconnect. To check your current linked accounts, visit the Accounts page in the Kikoff app or on the website. Under the Linked Accounts section (or Linked Bank Accounts for web):
- If the bank account you use to pay bills shows an error, please resolve the error by reverifying or reconnecting through Plaid
- If the bank account you use to pay bills is no longer there, please re-link the account by going through the Bill Reporting setup flow.
2. Service Provider Name Changed
Occasionally, the name of your service provider may appear differently on your bank statement. If so, go to the bill's settings in the app and update the provider name to match what appears on your statement.
3. Paying with a Different Bank Account
Bill Reporting will attempt to detect payments made from any of your currently linked and verified bank accounts. If you switch to a new bank account that isn’t yet linked to Kikoff, you have two options:
- Revert to using the original linked account for payments, or
- Stop reporting this bill in the app, then re-add it using the new bank account.