Bills must be paid with the same bank account that was used for setting up Bill Reporting. If you switched to a different bank account, please try going back to using the original one. Alternatively, you can attempt to stop reporting this bill in the Kikoff app, and then set up this bill once more using the new bank account.
Sometimes the service provider name may appear differently on the user’s bank statement. If this is the case, please go into this bill’s settings and switch the provider name to the correct name on the statement.